HP Hardware Support Exchange Service offers a reliable and fast exchange service for eligible HP products. Specifically targeted at products that can easily be shipped and on which customers may easily restore data from backup files, HP Hardware Support Exchange Service is a cost-efficient but still convenient alternative to onsite support. HP Hardware Support Exchange Service provides a replacement product or part to be delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance.

- Remote problem diagnosis and technical telephone support.
- Hardware exchange.
- Prepaid shipping label, materials, and instructions for return.
- Standard coverage window.
- Convenient door-to-door service. Lower-cost alternative to onsite repair.
- Reduction of incidents by anticipating issues through real-time monitoring of the environment and case history trend reporting Through the availability to purchase options, Proactive Care helps you by providing:
- Increased accountability and personalization through the assignment of an account support team that will provide support planning and reviews. Maximize return on IT assets through performance and availability analysis.
- Simplified operations from fully utilizing management software. Flexible resourcing through access to skills on demand that can help with peak workload and project requirements.