HP 3y 4h 24x7 MSA2000 Enclosure HWSupp - MSA2000 Enclosure - 3 years of hardware support. 4 hour onsite response. 24x7 including HP holidays. This HP service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between different service-level options featuring different response times and coverage windows, as well as between several coverage periods to address your specific service needs. - Remote problem diagnosis and support. - Onsite hardware support. - Materials included. - Service-level options with different coverage windows and response times. - Help improve system uptime. Convenient onsite support. Reliable response times. - Reduction of incidents by anticipating issues through real-time monitoring of the environment and case history trend reporting Through the availability to purchase options, Proactive Care helps you by providing:. - Increased accountability and personalization through the assignment of an account support team that will provide support planning and reviews • Maximize return on IT assets through performance and availability analysis. - Simplified operations from fully utilizing management software • Flexible resourcing through access to skills on demand that can help with peak workload and project requirements.