HP Support Plus Service is composed of comprehensive hardware and software services that enable you to increase the availability of your IT infrastructure. HP engineers work with your IT team to help you to resolve hardware and software problems with HP and selected third-party products. As HP releases updates to software and reference manuals, these updates are made available to your system manager or designee. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer. This service also includes a license to use and copy the software updates for each system covered by the original HP or original manufacturer software license. In addition, this service provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.

- Onsite hardware support.
- Parts and materials.
- Work to completion.
- Software support.

- Improved IT infrastructure uptime. Support for HP products as well as eligible multivendor hardware and software products. Reduced cost of purchasing individual update licenses through subscription savings. Notification for your system managers when new software updates are made available. Improved system performance and reduced downtime due to software defects.
- Reduction of incidents by anticipating issues through real-time monitoring of the environment and case history trend reporting Through the availability to purchase options, Proactive Care helps you by providing:.
- Increased accountability and personalization through the assignment of an account support team that will provide support planning and reviews • Maximize return on IT assets through performance and availability analysis.
- Simplified operations from fully utilizing management software • Flexible resourcing through access to skills on demand that can help with peak workload and project requirements.