HP Hardware Support Onsite 6-Hour Call-to-Repair Service provides an IT manager with a team of support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a maximum of 6 hours from the initial service request.

- Remote problem diagnosis and support.
- Onsite hardware support.
- 6-hour call-to-repair time commitment.
- Parts and materials included.

HP is committed to repairing your hardware within a maximum of 6 hours. This may result in:
Improved system uptime. Predictable repair times. More effective IT resource planning. Consistent level of hardware support across your multi-technology systems.

- Reduction of incidents by anticipating issues through real-time monitoring of the environment and case history trend reporting Through the availability to purchase options, Proactive Care helps you by providing:.
- Increased accountability and personalization through the assignment of an account support team that will provide support planning and reviews • Maximize return on IT assets through performance and availability analysis.
- Simplified operations from fully utilizing management software • Flexible resourcing through access to skills on demand that can help with peak workload and project requirements.