DroboCare is simple, powerful protection for your Drobo storage. The DroboCare support program extends your peace of mind beyond the standard warranty term and phone support included with your Drobo purchase. In fact, DroboCare gives you more, even during your standard warranty period. With DroboCare, you receive 24×7 phone and email support for your technical issues. With the Drobo Standard Warranty, technical support over the phone and via email is provided during local business hours. You can always access our online Knowledgebase at any time to get help to solve any questions or issues that you might run into that don’t require a phone call to support.