DELL Upgrade from 1Y Collect & Return to 4Y Basic Onsite
- Brand: DELL
- Category:
- SKU: VN5M5_1CR4OS
- EAN:
Upgrade from 1Y Collect & Return to 4Y Basic Onsite
Offer details
Related Products
Description
Dell’s base warranty covers repair or replacement for manufacturing defects only and does not include support for software-related issues. Basic service provides telephone (online chat (where available) and e-mail) hardware troubleshooting during local business hours, excluding local national holidays. During the telephone-based troubleshooting, the Dell Technician will determine if an onsite service technician is required.
Dell recommends ProSupport for PCs - your customers need more than a basic warranty service to keep their employees happy and productive. ProSupport Suite for PCs combines 24x7 (including holidays) non-scripted direct access to in-region IT experts and Next Business Day onsite reapirs. AI-driven, intelligent support that allows businesses to stay ahead of IT issues and employee frustration.
*Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.
Dell recommends ProSupport for PCs - your customers need more than a basic warranty service to keep their employees happy and productive. ProSupport Suite for PCs combines 24x7 (including holidays) non-scripted direct access to in-region IT experts and Next Business Day onsite reapirs. AI-driven, intelligent support that allows businesses to stay ahead of IT issues and employee frustration.
*Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.
Specifications
Features | |
---|---|
Number of years | 4 year(s) |
Service time (hours x days) | 8x5 |
Phone support | Yes |
Compatibility | Vostro 5320 Vostro 16 |
Web support | Yes |
Troubleshooting | Yes |
Service type | Basic Onsite |
Service included | Parts and Labour |
Parts replacement | Yes |