For small business employees to communicate effectively with suppliers and customers in today's competitive business environment, they need ready access to information, updated in real time. They also need to stay connected - to one another and to the business applications they use to do their jobs. With the right solution, your business can collaborate more effectively and problem-solve like never before.

Solution Overview
Cisco ® Unified CallConnector Server (UCC-Server) is tightly integrated with Cisco Unified Communications Manager Express on Integrated Services Routers (CME-ISR) and the Cisco Unified CallConnector Personal, Advanced, and Operator clients to enable users to send instant messages, view presence and telephone status, click to make and control the calls on their phone, view archives of instant messages and call histories, visually access voicemail, and use their contact information from the directories.
Cisco Unified CallConnector Server offers businesses the flexibility of rich, easy-to-use applications that streamline the communications of their employees by providing them with real-time information on the presence status or availability of people that they want to communicate with, and offering multiple methods for communicating with them. Cisco Unified CallConnector Server provides:

- An integrated presence and telephone status server that delivers real-time availability information on other CallConnector users, including whether they are on a call
- A graphical management interface for configuring and setting up the Cisco Unified CallConnector solution
- Centralized directories and archives of instant messages and call histories for retrieval by the CallConnector clients
- Local management of the Advanced Client licenses to view, reserve, deallocate, and add additional licenses
- Support for multisite deployments with connections to multiple Cisco Integrated Services Routers

CallConnector Presence, Telephone Status, and Instant Messaging
Cisco Unified CallConnector Server maintains user presence information and provides real-time updates of presence state changes to all connected clients. It also enforces the access rules to the presence information. Administrators can set up rules governing access to the presence information for each group or department.
Users can update their own presence status, a manager can update the status of any member of their group, and operators and administrators can change the presence information of anyone in the organization.
Cisco Unified CallConnector Server maintains four categories of presence information: availability, location, away message, and telephone status. Table 1 briefly describes each category.