Warranty overview - Extended three year warranty - 1 year cover on battery (not extended) What is covered - Mechanical or electrical breakdown - Customer or other induced damage is NOT covered by the warranty Service methods - Repair services on covered products - See full terms and conditions outlined with your supplier Service level agreement - 80% of phone calls are answered within 30 seconds, voice messages left out of hours responded to next business day - Visit my-warranty.com for online submission forms - All submissions will be responded to within a maximum of 8 working hours. Your supplier representative will review your claim to determine if the equipment needs returning - If submitted for repair, you will be updated regarding your repair or replacement at - each stage of progression