An APC factory trained technician will arrive on site to diagnose or repair your APC equipment. 1 Year Next Business Day Response On-site Service Features: - 7x24 telephone technical support. - Annual 5X8 Preventive Maintenance visit. - Comprehensive escalation and corrective actions process. - Corrective maintenance. - Experienced APC Certified Field Service Engineer. - Fixed cost. - Free shipping. - Labor and travel expenses included. - On site troubleshooting. - Parts included. - Written summary report. On Site Service Features: - Experienced APC Certified Field Service Engineer Our factory trained Field Service Engineers are rigorously trained and tested on universally accepted safety practices and electrical codes as well as our own product set, offering our customers the highest level of service available in the industry today. - Comprehensive escalation and corrective actions process In order to resolve outages as quickly as possible and to keep such errors from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices. - On site troubleshooting While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken. - Labor and travel expenses included With APC, there are no hidden costs. Travel and labor expenses are included in all service contracts. - Parts included Replacement parts and components for all units are included at no additional cost to you. - Written summary report To keep you informed of all service or maintenance performed on your system, APC will provide you with a written summary report detailing the events of each service visit.